USB Port energy settings can sometimes cause printer hardware to lose connection with ShipStation Connect. To address print quality issues, adjust these settings in the printer's preferences (and sometimes, properties) using a trial-and-error method to find which settings produce the best results for your specific setup.
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The options available in a printer's preferences and properties will depend on the printer model and the driver it requires for installation.īeyond paper size, some printers have additional settings for graphics, darkness, offset, and speed. If any printing issues are traced to hardware or driver-related problems, ShipStation support will provide the information you need to get further assistance from the printer manufacturer's support team.įor printer troubleshooting guidance, please review our Printer Troubleshooting help articles. ShipStation support can assist in getting your printer(s) set up and help address questions and issues you may have in your printing process. The following changes are made during the DYMO Label v. Because part of the postage label will print on the detachable portion, paper labels that include detachable tabs will not print correctly. Labels must be a single, continuous sheet to work properly with ShipStation. ShipStation is not compatible with tabbed labels. If these values do not match, the label could print too large or too small. The print format and dpi selected in ShipStation's Label Document Options should always match the paper size and dpi of the printer used to print labels. Whatever your scenario, you'll need to take the following actions: Or you may have ShipStation integrated labels in Tray 1 to print the label and packing slip for a shipment on a single sheet, and plain paper of a different color in Tray 2 to print pick lists. In this way you can use different types of paper for different documents and set ShipStation to automatically print selected documents with the paper used in each tray.įor example, in Tray 1 you might use Avery half-sheet labels to print two labels per page and in Tray 2 use plain paper to print your packing slips. If your standard desktop printer contains multiple trays, you can add another instance of your printer to your printer workstation Control Panel and assign a specific tray to each instance. This should match the dpi set in your ShipStation Label Document Options.Īpply your changes and click Save to save them. Set Print Settings for Graphics or Barcodes and Graphics. This should correspond to the Letter option. Set the paper size to the option closest to 8.5" x 11". Brother Laser Printer Advanced Options: Paper size and other settings are located in the Advanced section of printing preferences.
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